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Order Process

Step 1 - Order
Once you have decided on your product and the quantity required, either place your order online or let your account manager know by email or phone. They will confirm all of the details with you and then assign the production department to oversee your order.

Please ensure your order includes all details such as delivery dates & instructions, sizes of garments, position of logo, quantity, size of logo and any other pertinent elements to the order.

Please note: shipment quantities of plus or minus 5% of an order are considered complete. You will be invoiced for the exact quantity shipped. Please note on your official order if the exact quantity is required.

Step 2 - Order Confirmation
Once your order is reviewed, you will be faxed a Customer Order Confirmation for your approval that will include all details of your order. Please return this Confirmation within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may delay delivery, require expedited shipping methods or in some cases rush production charges. If you require any modification please contact our production department  or phone 02 9318 0691.

Step 3 - Artwork Approval
Once you have approved your order confirmation, a few days later we will email you a proof of your artwork. This will show you the proposed positioning of your logo on the product and the logo to be used. This will require your approval before we proceeds with production.

Step 4 - Production & Delivery
Once you artwork has been approved, we proceed with production. Dispatch will take place on the date specified on your order confirmation (provided it was signed in a timely manner). You will receive an email once your order has been despatched.