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Shipping Information

We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. Freight is additional ex Sydney.

All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We guarantee that your items will leave the factory on or before the ship date specified on our Order Confirmation. We cannot be held responsible for goods lost or delayed by common carrier, Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment.

Red Fish Marketing ships to all major capital cities overnight excluding WA, SA, NT and TAS. Please allow extra time for these destinations. We are happy to expedite orders via airfreight or same day VIP couriers; however, this must be added to the final invoice. We are able to ship to most locations in Australia and overseas although some countries have restrictions with regards to particular products.

Unless specified, all orders will be shipped using Red Fish Marketing account and billed with your order. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number either via email or in the 'additional instructions' section of the order form. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.

Special Requirements
Should you have special shipping needs, including the need to divide shipments among multiple destinations, please contact your account manager. Please note, a surcharge will be added to cover the extra time involved.

International Shipments
Unless otherwise specified, most international shipments will be sent using Fedex International Priority service. If you require faster delivery, please let us know upon ordering so that we can arrange to send your merchandise by your preferred method or carrier. International customers should be aware that due to factors beyond our control such as customs clearance and national and international regulations regarding importing, delivery times for international shipments can not be guaranteed. We will do everything in our power to get your order SHIPPED on time but we will not accept responsibility for delays on overseas shipments. You own the merchandise when it leaves our warehouse.

Unless otherwise specified, all shipments sent using UPS or Federal Express services will be insured for full value by Red Fish and included as part of our shipping and handling charges to you. If you do not wish to pay this expense please let us know.