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Terms & Conditions

Before placing your order please read our not so fine print!

Placing your order with Red Fish Marketing Pty Ltd
Please ensure your order includes all details such as delivery dates & instructions, sizes of garments, position of logo, quantity, size of logo and any other pertinent elements to the order.

Shipment quantities of plus or minus 5% of an order are considered complete. You will be invoiced for the exact quantity shipped. Please note on your official order if the exact quantity is required.

Artwork
We require finished artwork in the form of an EPS vector file. In addition, please supply a jpeg. Any artwork developed by Red Fish Marketing Pty Ltd will incur charges and will be quoted to order. Set up charges are separate to artwork charges. Repeat setup charges apply to most products.

Please quote PMS colours if no colour reference is available. PMS colour will be used as a guide only.

Due to the nature of decoration methods and surfaces, we cannot guarantee an exact or identical match to your specified colours. The colour of the item will further influence the colour of the imprint.

Reservation of Title
Red Fish Marketing Pty Ltd retains the Title, Property and Ownership in all goods ordered, delivered or agreed to be sold until such time as the purchase price for such goods has been paid in full.

The risk in any goods supplied by Red Fish Marketing Pty Ltd to the Customer shall pass when such goods are despatched to the Customer or into custody of another party on the Customer's behalf.

Red Fish Marketing Pty Ltd shall have, without prejudice to any other rights or remedies it may have, the irrevocable right and licence to enter upon any premises occupied by the Customer to recover and retake possession of any goods which are the property of Red Fish Marketing Pty Ltd and which are believed by Red Fish Marketing Pty Ltd to be on the premises.

Trading Terms
Initial orders are proforma. Subject to a satisfactory credit application subsequent orders are strictly nett 30 days from date of invoice. A 3% settlement discount applies to invoices paid within 7 days (this applies to invoices with nett 30 day terms only). No settlement discount applies to proforma invoices.

A 30% deposit is required upon confirmation of orders over $10,000 or indent orders and must be paid within 7 days. This will be invoiced on receipt of your order. All orders under $500.00 must be paid for before goods are despatched.

GST
GST will be charged on all invoices according to government regulation.

Prices
Prices quoted are current at the date given; however we suggest that you check actual invoices as prices are subject to alteration without prior notice.

Delivery Charges
All product shipped from our warehouse is inspected and signed for by the carrier. We do not cover breakages once leaving our warehouse.

Red Fish Marketing Pty Ltd ships to all major capital cities overnight excluding WA, SA, NT and TAS. Please allow extra time for these destinations.

All cartons are delivered to one destination. Red Fish Marketing Pty Ltd will distribute your order to several destinations or separate the job into various quantities for you; however, a surcharge will be added to cover the extra time involved. Please discuss charges with a Red Fish Marketing Pty Ltd representative.

Red Fish Marketing Pty Ltd is happy to expedite orders via airfreight or same day VIP couriers; however, this must be added to the final invoice.

Freight is additional ex Sydney NSW.

Accounting Fees
An accounting fee of $60.00 will be charged on accounts where cheque payments are dishonoured upon presentation.

Shortages or Defects
The buyer shall notify Red Fish Marketing Pty Ltd of any shortage or defect, in writing, within seven days of delivery. Red Fish Marketing Pty Ltd agents are to sight and collect credited products. Red Fish Marketing Pty Ltd reserves the right to attend the buyers' premises to investigate the complaint. Prior authorisation must be obtained before returning any goods. Under no circumstances will we accept delivery and charges from any other transport company than the transport company, which we nominate. Claims will not be accepted after 7 days.

Order Cancellation
Should an order be cancelled, all costs incurred by Red Fish Marketing Pty Ltd will be invoiced to the client.

Help us, help you
To assist our team, please give the actual date of the function or event the product is required. While rush jobs can be accommodated, we all know these are the ones most likely to create problems.

Normal production time is 15-20 working days from receipt of your written order and artwork, subject to stock availability.  

Rush Orders
Most products can be delivered within a three week time frame. Due to the extra costs incurred, all orders requiring less than 10 days delivery time, will incur a 20% surcharge of the total order value.

Pre-Production Samples
Pre production samples are costly. For most methods of decoration, it takes as much time to decorate one item as it does the entire order amount. The price of a pre-production sample normally includes the setup cost plus product and minimum run costs. Please speak to your Red Fish representative for more information.