FAQ

How does ordering work with Red Fish? Good question!

 

1 Mockups and quotes

We can supply quotes and mockups for any items you are interested in.

 

2 Placing your order

Once you are ready to place an order and you have decided on what product/s and quantities you require, we send you an Order Confirmation form that lists all of the specifics of the order (e.g. number of units to be printed, apparel sizes, print colour, print size, print location and the delivery details and dates etc). Normal production time is 10–15 working days from artwork approval to dispatch. But often we can work a lot faster if needed so please contact us if you have a rush job!

 

3 Artwork Approval

Once the Order Confirmation is approved (by signing the OC form or replying via email that that all is OK to proceed), we produce a production artwork approval which is a graphic representation of what the finished product will look like, confirming all the details in the OC from. In the case of embroidery, an embroidery sample is made for approval.

If changes to the artwork are required, you let us know and we create a new approval. A second approval is free, a third may incur a fee. Once the artwork is approved the order goes into production. From this point the artwork or print cannot be changed.

 

4 Invoicing

Once the artwork has been approved we send you a tax invoice. This needs to be paid before goods are shipped (unless otherwise agreed).

 

5 Quality Control and Delivery

During production and before shipping to you the goods are quality checked.

Once the order is then shipped we keep you up to date with tracking and delivery details. PODs can be supplied on request.

 

 

More info?

Always reach out to us if you have any questions. We love to hear from you!

 

Need a logo or help with design or ideas?

We love coming up with unique ideas for you. We can also ‘Design your Logo,’ drawing on our extensive industry design expertise to bring you a ‘One-Stop-Shop’ for all your rebranding needs.

 

Are you thinking of something completely customised?

Red Fish Marketing has a lot of experience in delivering unique products from offshore.

If you have the lead time (normally 8-12 weeks*) and the quantity (normally 500–1000 units or more*) then indent ordering could be for you.

Indent means ordering items from offshore and can result in greatly reduced costs and gives us the ability to deliver a completely unique product that has been custom made for you.

If you would like us to come up with some creative ideas for you please let us know. We love working with you to bring your ideas to life!

* depends on product

 

Supply Lines

Red Fish Marketing puts a lot of time and effort into fostering its long term relationships with the best manufacturers, suppliers and decorators of goods and services in both Australia and overseas.

We have built a reliable and efficient supply network for promotional products and services.

This network is constantly expanding, as we continuously source and increase our product offering. This ensures that all products supplied are of good quality and are delivered on time.

Our job is to source the best quality products to meet our clients budgets and lead-times.

 

Quality Control

The most significant part of the supply process is quality control. We use reliable suppliers and have operatives in Australia and overseas to oversee all production. This ensures products delivered are always of the standard expected by the client.?

 

Logistics

Red Fish Marketing delivers all over Australia. We have great working relationships with a number of freight carriers. The freight carrier we use is depends on the type of freight, lead-times, and destination.